Service Code of Conduct
1. Our company adheres to the principle of "customer first" and solves every problem of our customers with a serious, enthusiastic, and responsible attitude until they are satisfied.
2. Maintenance personnel must be humble, polite, enthusiastic, patient, skilled, and provide appropriate service.
3. Urgent to meet the needs of users and think what users think. Responsible for every customer, responsible for every device, responsible for every commitment.
4. Consciously accept customer supervision, listen carefully to customer criticism and suggestions, adhere to the service philosophy of "the user is right", and continuously improve the service quality of our company.
1、 User Notice
In order to promptly solve any problems encountered during the use of the product, please choose:
1. Service Consultation
On the premise of fully understanding the product manual, if you encounter any difficult problems, please contact our after-sales service department, and you will receive satisfactory service.
2. Product maintenance
When there is a malfunction during the use of the product, please contact our after-sales service department in a timely manner; Our company will promptly send personnel to the site for maintenance services. Please assist and supervise the service quality of our maintenance personnel. After the maintenance is completed, please sign and approve the service record form and provide valuable feedback.
2、 Maintenance costs
1. During the warranty period
For products and services within the warranty period, if equipment failure is caused by the design, manufacturing, or installation of the product itself, our company will waive maintenance fees; If the product is damaged by human factors or force majeure (such as natural disasters), repair and material costs will be charged.
2. Outside the warranty period
Products that exceed the warranty period will be charged for labor, maintenance, and material costs.
3. Our company will provide free technical services and support for any of your needs.
